Questions frequently asked regarding insurance coverage
1. Can I make my premium payments online?
Yes. Our Pay Online service allows you to authorize a one-time, direct deduction from your checking or savings account to pay for a single transaction or as a continuous Quarterly, Semi-Annual, or Annual deduction. [Note: This is different from our Electronic Funds transfer plan (EFT), which arranges an automatic withdrawal from your bank account each month.] Royal Neighbors of America uses an advanced encryption system to assure complete security for your personal and bank information. Paying online is fast and safe.
Members are required to register on the Member Website. Once registered, you can select the “Make Payment” button which will allow you to select your payment option and enter your banking or debit/credit card information. For assistance in getting registered on the Member Website, please refer to the following question.
2. How do I login to the Member Website?
Go to RNA website: www.royalneighbors.org
Click on “Member Login” at top right corner of the screen.
If this is your first login, select “Register Now”. You will be guided through three easy steps to register.
Step 1: Create your account - Enter your email address (must be the email address set up on RNA records) then choose and enter a password. Select “Create”.
Step 2: Personal Information - You will be asked to enter your birthdate, last four digits of your Social Security number, and your Certificate number (Please be aware that you will need to enter all preceding zeros.)
Step 3: Customize Member Profile - Enter your First Name, Last Name and email address (must be the same email address as previously provided to RNA). Select “Complete Registration”.
If you have already registered, select “Member Website Sign In”.
Member will be asked to enter your email address and password.
3. How do I change my mode of payment?
Contact Member Services at (800) 627-4762, or by emailing certificateservices@royalneighbors.org, and one of our service representatives will be happy to assist you. Or you may notify us by mail at:
Premium Accounting Department
Royal Neighbors of America
230 Sixteenth St.
Rock Island, IL 61201-8645
(NOTE: If you are changing from an existing EFT arrangement, please call Member Services immediately as we must be notified at least 3 business days prior to the withdrawal to allow us to act upon the request.)
4. Can I make a payment by credit card?
Yes! Royal Neighbors does Visa or Mastercard debit/credit card payments; however, this is only available via the member website. We are unable to accept any accept credit card payments over the telephone, so it must be done on the website.
5. What if my premiums are paid through the Electronic Funds Transfer plan (EFT) and I change banks?
Please notify Member Services at (800) 627-4762 or by email at certificateservices@royalneighbors.org as soon as possible so we don’t continue to process withdrawals from a closed account. (NOTE: We must be notified at least 3 business days prior to the scheduled withdrawal to allow us to act upon the request.)
We will mail you a new EFT form to complete with your new bank information or, if you prefer, we will obtain your authorization to change your bank information for your EFT over the phone with a Voice Signature. We will need the name of your bank, the bank routing number, your account number and whether it is a savings or checking account. (Please note that we cannot accept Debit/Credit cards for the EFT monthly deduction.)
You also have the option to access the Electronic Funds Transfer (EFT) plan form on the Member website. Select “Forms”, then select “Electronic Funds Transfer” you will then have the option to complete the EFT form with DocuSign or you may opt to print the form to sign and send to RNA.
6. How do I cancel my Electronic Funds Transfer (EFT) plan account?
Please contact Member Services as soon as possible at (800) 627-4762 or by email at certificateservices@royalneighbors.org. We must be notified at least 3 business days prior to the withdrawal to allow us to act upon the request.
7. How can I change my beneficiary designation?
To change your beneficiary, submit this formor call (800) 627-4762 to request this form be mailed to you. Please be aware that within the first two years of the issue of your certificate only immediate family members can be named as beneficiary.
You are also able to complete the Change of Beneficiary form online. From the Member Website, select “Forms”, then select “Change of Beneficiary”. You will then have the option to complete the EFT form with DocuSign or you may opt to print the form to sign and send to RNA.
